Mr. Jim Maitland ~he

> Prepare an interview kit which would provide a brief background of this study, purpose of the interviews, the interview shcuedule and the preparation work each interviewee should complete prior to the interviews. Such advance preparation would make the interviews far more productive.

od Conduct the interviews. > Document and analyse the interview results. > Review with you our interview results. 3. Recommend improvements in systems and procedures

“Based on our understanding of your current Operations and your future systems needs, we will assess:

> Required work redistribution for data entry and storage so that duplication of and unnecessary work can be avoided.

>» Improvements in procedures, including work scheduling, required to maximize the efficiency of the current systems.

ad Additional hardware required, if any, to accommodate your future needs. This could be the expansion of the Basic Four System or additional microcomputers. We will estimate the cosi ror such hardware.

> Software enhancements that would improve the effectiveness of the systems and meet your information needs.

» Required improvements, if any, in management controls both in the systems and in your manual procedures.

In the process, we will contact hardware and software vendors to obtain related technical and costs information as we require them.

We will document our specific recommendations, along with background information leading to these recommendations, in our final report. We will discuss a draft report with you and will be prepared to present our recommendations to the City Council at your request.

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