D2 - The Terrace Standard, Wednesday, October 19, 1994

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BILL BARLEE Minister For Small Business, Tourism And Culture

A Message from the Minister

ASE Wey? Small

number of responses from small business operators, business associations and individuals. We fee! confident that the road we are on will continue to Slrengthen our communication link with the smal! business community and the public sector.

This year during Small Business Week®, my ministry is preud to offer Business BC; Working For You. Business BC is an opportunity to bring gov- ernment agencies together - al/ at one time, ali at one place, to address the smal! business com- munity and the general public at large. This event will link public

sector programs and initiatives -

with private sector needs in a highly innovative and techno-

Business Week October 23-29

Partnerships for GROWTH

logically advanced format. Business BC will focus and highlight public sector procure- ment opportunities, business development and government program initiatives. Using state- of-the-art telecommunications technology Business BC will be broadcast live ta all five regions of the province. Look for Business BC in your community.

Over the next year, I look for- ward to the small business com- munity and government continu- ing to work together to ensure the economic growth and diversifica- tion of the British Columbian economy. ,

Bill. Barlee, Minister. for Small Business, Tourism and Culture, Province of British Columbia.

Once again, my Ministry is pleased to be working in part- nership with the Federal Business Development Bank and local chambers of com-

Communicating with clients— choosing the right words

merce to sponsor Small (NC)—Good communication is an . important skill to-have in everyday j Business Week® 1994, business. It is even more important to Tips There has never been a better sales professionals who use language ral for opportunity for business and skills to get their message across. Often H government to work together in the right word or phrase can make or Pd: Sales . ; areak a sale, Below are some examples yo British Columbia. from members. of the Canudian H H | Success Professional Sales Association an

Government operating defi- cits are coming down, and many * Create-a positive mindset. Sub- sectors of the British Columbia stitute ‘negative ar pessimistic . words economy are booming. like rangh, hard; tough and diffient .

Last fall the Ministry ‘of with’ productive. anes like rewarding >

oe . cand challenging. af oe Small Business, Tourism and * Don’t use but, Bur retracts every= Culture released the discussion —_thing that precedes it. Unless you ‘mean "paper, Commitment, to Small ‘0 cancel what: you just said.: replace yms a evil . hie Gut with aad, Nolice your.own reaction ~ them into conversation. ; Business. The paper sum- to, “I like‘your.product bi.) oi #Ingtead ‘of. asking your: client to marized previous discussions "Use / understand if you're receiving — think about advantages.invite him. or with smal business owners and instructions. Otherwise use phrases. her to wonder or get curious about them. . like. / recognize, f notice. and’ fm You": redireet: the client from. lefi- proposed our goals and possible gwure to acknowledge. clients-and-add.’ brain analysis to right-brain creativity, solulions to enhance the devel- variety to your language... 00". which will yield fresh perspectives, opment of small business -in Sftesines pi at H feel when To mece/ve more information an how wae P i 10n or: you Il erode’. you-can ‘communicate. effectively and British Columbia. We were — yourposition. You're expressing rational _ efficiently call the Canadian Professional encouraged by the quality and - thought, not emotion. oo Gales "Association at. 1-800-268-3794,

chousing your words carefully: * Avoid using words expressing extremes like best worst, alwevs and

feast unless you can substantiate them.

like sontetines, frequeatly, rarely and usually. ; wt 7 «Speak your-client’s language. Lean his or-her company's unique ‘terms: “acronyms and abbreviations and drop

Live Well

Enjoy Variety, Balance and Moderation

THE

e : Tre . Dia betes . CANADIAN ASSOCIATION § . DIABETES CANADIENNE wall ASSOCIATION

RESIDENTIAL CAMPAHGN OY DlIABETE

Replace them with mitigating words | |

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| First Aid Company Offers Free Consultations

’ Expanding a businass, especially a relatively ee ae new business, can be a difficult challenge. Keith

Janas, owner of First Response First Aid, met that

challenge by offering improved customer service.

First Response First Aid opened in Terrace four

years aga, when Keith began teaching the gamut

of first aid and red cross courses. Sut his clients

wanted first aid supplies as well as courses, so

last year he began stocking supplies. instead of

expecting his customers ta come to him, Keith

travels to them, offering free first aid consulting. "We're a full service company,” says Keith. He’ discusses a business's first aid practices, roams and state of its first aid kits.

“Every business has to have an up to cate first aid kit, and many people don't realize WCB standards concerning tirst aid kits changed last January,” says Keith. ~ “But the good news is you don’t have to replace your first aid kit. We'll supply everything you need to bring it up to date,” he says. It's a money saving service many businesses appreciate. ;

First Response First Aid Services Terrace 638-1831

Help For Small Businesses Payroll deductions, access to bank accounts, term #ai oa ere and operating loans, business planning... small businesses are often faced with a confusing array of paperwork on the road ta financial success.

_ The Royal Bank in Terrace knows the challenges

| small businesses face, and has developed a range of banking services to help local businesses grow.

' Some of the electronic banking services include banking software, payroll products and Debit Card equipment. ,

Their telephone payroll service is ideal for campanies with fewer than 50.employees and straightforward payroll requirements. you record the payroll information, and the bank verifies, balances and processes the information. You simply pick up your checks, deposits and reports at the Royal Bank of your choice.. —

As the ecanomy becomes more sophisticated, the bank will continue ta offer more services to keep pace with demands of business.

SH ROYAL BANK

4640 Lakelse Ave.

635-7117

Building a Stronger (Community... Together

What Is Your Game Plan?

= 5 Every business needs a game > a oo plan, An important part of every

ae B...§ business plan is advertising.

Print advertising is effective, dellevable and affordable.

To Discuss Your Best Strategy Call Our Advertising Department

638-7283

Treasures to C

We've all faced that feeling before. You knaw the one - it’s two days, maybe even two hours before that party or wedding, and you still haven’ t found the perfect gift! Don’t worry - manger Esther Mazurak at Gemmas Gifts and Collectibles would tave to help you.

"tt makes me feel really good when people find the perfect gift or of the perfect something ta fill that corner of their house,” says Esther,

She fills her home’s corners with pieces from “Memories of Yesterday," one of the collector's lines the store carries.

D.J. Chapman's biggest fear when she began work at the Collectibles store in September, was not being able to find the right boxes for those collector items. “Some of them even come with adoption papers," she says.

Her favourite find at Gemmas Is the selection of nature's sounds and baraque and native music, The soothing sounds are a great relaxer she says.

Whether it's a last minute gift or a treat for yourself, D.J, and Esther can help you find it!

- Gemmas Gifts and Collectibles

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The Terrace and District Chamber of Commerce is the organization which unites business and professional people from all segments of the community whether they be in commerce, industry, agriculture, or a profession, and keeps them working together. an

They are the result of the combined efforts of our community and business leaders spearheaded by the activities of the Terrace & District Chamber of Commerce.

Become a member _... we'll grow together.

Sm

Terrace & District Chamber of Commerce

Chamber Office Travel Info Centre 3250 Eby Street 4511 Keith Ave. Ph. 635-2063 Ph. 635-4689

Fax 638-3497 Fax 638-2573