l.

J.D. Beaton, Esq. -3-

Waybilling will be performed either at Vancouver or the
offices named in Item 2 next.

Our present New Westminster, Coquitlam and Wellcox offices
will perform the waybilling and mechanical reporting at
the perimeter of the Vancouver Division and the Esquimalt
and Nanaimo Division.

There will be offices at Victoria, Lake Cowichan, Courtenay
and Port Alberniaswhere train orders and waybilling will

be performed. In addition, Duncan and Ladysmith will be
Staffed by operators for the handliny of train orders.

There will be three Mobile Supervisors within the Divisions
assigned routes of travel for regular customer contact.
These Supervisors will be in frequent touch during the day
with the Customer Service Centre for advice as to special
calls for customer service. These Supervisors will be
domiciled at Victoria, Nanaimo and at Vancouver and will
assist customers in obtaining information, placing orders
for cars, completing bills of lading, settling accounts

and claims and generally assisting customers in dealing
with the Company.

All stations on the Division will become “open” stations
for carload traffic, including the 63 stations now listed
as "closed". This will permit the removal of the present
restristions on prepaid forward billing and collect in-
ward billing of cars and will permit such billing from or
to any station. Payment of charges may be made to the
Customer Service Centre, to a Mobile Supervisor or to a
local bank. .

Customers sending telecraph messages from any point on

the Esquimalt and Nanaimo Division will telephone them in

on CP Telecommunications' toll free Zenith system. Customers
within the Vancouver Division will call the Vancouver con—
mercial office. Inbound messages will be telephoned to
addressees, followed by postal delivery,

Prospective passenvers on the Vancouver Division will have
the facilities of the Vuncouver Passenger services to make
reservations, secure travel information and arrange for
delivery of tickets. Prospective passenyrers located on the
Esquimalt and Nanaimo Division will have toll free Zenith
telephone communications with the Customer Service Centre
a. Vancouver to make reservations, secure travel informa~
tion and arrange for delivery of tickets. In addition,