Bust TERRACE STANDARD | TERRACE STANDARD | NESS REVIEW PNG service to be watched PACIFIC NORTHERN Gas has been placed under close monitoring by the B.C, Utilities Commission for customer service pro- blems, says commission secretary Rob Pellatt, The move follows PNG’s creation of a.custo- mer service call-centre in Terrace to cut costs by re- placing staffed service centres in ather towns. The commission has been receiving an inordi- call centre, “There are a tot of people frustrated because they haven’t been -able to get a hold of PNG,” he said. PNG agreed to add twa workers in the Terrace call centre. effective. -this month, 7 PNG has been ordered to disclose to the commis- sion every month the num- ber of complaints it re- ceives and the type of many customers it actually cus off, The utilities commis- sion investigation began as a result of dramatic PNG billing errors last winter. It happened because a computerized billing: pro- gram -incorrectly estimated — the meter readings far cer- “tain months. PNG and other utilities routinely read meters’ only every second month and estimate the in-between The billing of gas con- sumption was effectively delayed a month and — be- cause of price increases — was wrongly charged at a higher rate. Peliatt said the problem was corrected and all af- fected accounts were ad- justed. , “We feel that’s a suffi- cient resolution,” he said. He also said PNG is being directed to include a message to all customers: nate number of complaints complaint. months. explaining the situation, about PNG service, Pellatt It also must disclose the The low estimates and telling customers said, much of it centred on number of disconnection meant customers~ gol -where to find bill payment difficulty accessing the Award finalists nam ed \ DISCOUNT PRODUCT a , . THE NOMINEES are in [H{ 20% Of Selected Wine & Beer Mixes and the judges’ work is cut [WI 25% oft Flecto Products out for them. : ° ; The Terrace and Dis- ss [Wi 25% Ott Cement Pavers & Blocks trict Chamber of Com- caer an: [W{ 25% Off Door Locksets merce last week released — _ (F 259 wo the short list of peopie and COMPANY OF THE YEAR finalists are Terrace Pre-Cut's Mo Takhar, Kevin 25% Off All Remaining Behr Products businesses in the running Kennedy and Shane de Jong of Terrace Totem Ford, Clarence Martin of Cal 30% Off Wine Labels for Business Excetlence CFNR and Canadian Tire's Bryan Gascon, Absent from photo was Hawkair. ° Awards next month, _ [4 30% Off How To Videos The winners will be sumkalum band council, Ri- Sound. Veldman, iv 0 tf I Cook. named at an Oct. 27 pala verboat Days Society, Corporate Citizen of the Retailer of the Year — Ca- 30% O Cast Iron Cookwear awards nieh . Bi Shames Mountain Ski Cor- Year - Central Flowers, Ev’s — nadian Tire, Kermade Trading al 50% Off Dowels al £ t. . . . The finalists, drawn poration, Skeena Ecosystems Mens Wear, The Garden Shed, and North Store, Northcoast Cal 50% Off C fs i from 139 nominees are: Socicty, Skeena Valley Golf Hawkair Aviation, Anglers, Ruins Board Shop, 0 Tart supplies Company of the Year _ and Country Club. Home Based Business —- Totem Furniture, [HF 50% Off Wallpaper Borders Canadian Tire, CFNR Radio, Hawkair Aviation, Terrace Pre-Cut, Terrace Totem Ford, notices it issues and how dinged the next’ month. drop boxes, Business Community Booster — Canadian Tire, ICBC, Terrace Sight and Sound, Terrace Totem Ford. Elite Computer Cleaning, Mike's Computer Services, Precisely Right Moving, the Ultimate Seeurity Company. Rookie of the Year — Ker- mode Auto Sports, Koala Sun Salon, Mike’s Computer Ser- vices, Northern Vacuum and The Terrace Standard, Wednesday, September 26, 2001 - A9 PRODUCTSONSALE Garage sale prices on many products in store. Up to 50% Off various other goods in store (see the following list) plus many other f [M{ UPTO 50% Off Christmas Lights in store specials (to many to list). PRODUCIS , Year Dany move ote Contributor io the Arts — Newsmaker of the Year — Sewing Centre. vi REG. SALE Lo Te earner Sen Bar’, Dian Braathen, George Ev Bishop, Roger Harris, Student of the Year — Sandi : : + ws Boch, John Evans, Justin Rigsby. Clark, Terrace "Sigh “and Debbie Scarborough, Ken Harrison, Robert Haugland. $84.99 $72.99 Pittsburg Paint 20L Interior Eggshell Tourism Excellence — Kit- HI s7iso $49.99 Pittsburg Paint 20L Latex Primer Sealer j [WI $239.99 $149.99 Medicine Cabinet White LALLA 48x30” Tri View DLX (1 only) SF & ma, WY) $7999 $63.99 Ceiling Fan52" (Lonly) Octobér 5” October20** ‘WOWING SALET it [1 $198.99. $169.15 Makita 3/8” Drill Cordless (Lonly)..» ft. Diane Stad& Delia Hildebrandt "Oe (WF $549.99 $467.49 Makita 10” Mitre Saw (1 only) Robert Purdy & Claude Bruneau FARANCE CORNER hanes (i $208.00 $176.80 Makita Drill 1/2” 850° RPM 6303 (1 only) UPTOSO% OFF NO PST Ho AST. . (1 §145.99 $99.99 Poulan Elec 12Amp Chain Saw (1 only) October6 November 10 cayrogy ana een nisl $121.99 $97.99 Disc Sander 5” PR16202 (1 only) Reina Acasio & Cuddledown Duvets! ql REGULAR PRICED MERCHANDISE $5499 $1699 Bench Grinder 6” (1 only) Brandon VanGenne Seeley Yul receive the equiva dicount! + | ; y © SAVESO% ON SRE2"] 4 einen et [Hf $249.99 $209.99 Scroll Saw PR23102 ean eae ar [ $449.99 $399.99 Delta Portable Planer 12” {~ \ 22-540C (1 only) | [HF $299.99 $259.99 Bosch Recip Saw 1634VSK (1 only) COMPANY REPS COMING COMPANY PRODUCT SALE FOOD—PET SUPPLIES Cameron Ashley Laminate Flooring $1.90/sq.ft. includes underlay & glue (regular $3.06/sq.ft.) } Start at $60 per month O.A.C, Premium Pellets Pellet Stoves Just a few examples & Pellets 1 ton pellets free with purchase Mainstay D Food ow EXAMples... oe ~ of pellet stove ($150 value) ay Dog . Bao oe Se Ti E d Wood. TB Kg eccssssssessssetnstscesen sons a9 “e ees Acne Products | Georgia Pacific - Drywall [M7 Main door prize at the end of the day 2nd door prize drawn at the end of the day - yi Additional door prizes drawn every 1/2 hour from 12 noon - 4 p.m, Hagen Aquarium Kit - 10 US Gallon (37 L).....Reg. $89.99 ° 399 Prime Cut Dog Food - 12 can case...............Reg. $18:69°11.89 Kitty Litter Scoop Cat Litter seecccsssesnivenee Reg. $1549 ° fa DQ ant Will be doing demos a Hurry - This is a one time insurance liquidation of $500,000 in Inventory : ‘Tr conducted b : — ‘lz- HUGE SAVINGS! Crazy Willy’s ; : Food and supplies for horses, chickens, Prince George. rabbits, dogs, cats, birds - you name it! Additional giveaways supplied by our various suppliers — Refreshments pee Be BUILDING CENTRE Irly Bird Building Supplies 4425 Keith Avenue, Terrace * Phone: 638-8700 Open 7 Days A Week At the old Terrace Co-Op location U UNTIL THE INVENTORY IS GONE!