te. 700 Granvillo Square
00 Uranville Street

". the rail Agonto at Coquitiem and Pert Mocdy, ouch tra
1, would bo roturned to the CP Tranuport Terminal in: °

Vancouver *, B.C.
Auguat 13, 1973

Ala: C459,.47.067

My. R.A. Freeman .
City Cuerk .
Tho Corporation of tho City of Port Coquitian
??T? Keéllister Avonuo :

Port Coquitlem, B.C. , an

Dear Sirs mo ee

With reference to tho meeting I had with Nr. Pollock

on Juno 27th and your tolopnono discussion with
_ Mp, Bovet on July ayth concerning Canadien Pacificts
application to tho Railway Transport Coumitteo to aa
establish a Custonor Service Centre at Vancouvor, EC. ©

As oxplained, tho €.S.6. provides fox contralizetion
cf our accounting and car distrybution procodures at
a centralized point. Tho C.8.0 office in Vancouvor  .
will bo staffed 2) hours a dpy, seven deys a weok end

the public ond cur customard located on Vancouver Toland” |.

will havo a toll free ZonX¥th number to contact the C.3.%
in conne:ticn with any § poct of ovr Company's sorvisos.
fro public ond our cusfororvs located in Port Coquitlam,
Now Wostminstor, Port/ioody and Vencouver, wotld usa

the oxisting toll freo Wialing.facilitios to contact - .-
tho C.8.C. offico in Vencouver. Thore will bo throo ‘

ve

at

“Mobile Suvorvisors who will bo appointed, two on Vancouver :

Islend and ono at Vencouvor, 921 of whom will bo xesignod ~~

routes of tvavol for rogular customer contact ané they

will acaint customor2 in obtaining informetion, plecing .

orders for caro, outtling accounta end claims ond

gonercily assisting custowora in dealing with tha Cenpany..” he

~ Tha Mebilo Supervisors will also be contacting Nerfelpal

authorities to render any easistancoe roquired by tha- .-~

Munictpalitios in their cealing with tho Company. Tho..-
- only chenso with respoct to oP Tranaport corvico worle
be that instoad of undolivorod traffio boing Loft with:

In such en instanco, the consignes would ba’

. Vansorvor.
> smnotifled by CP Tranaport, and a satisfactory date fcr

a
. ot . oa

_ to the consignos wowld then bo arrangeds;

ffio:-.-:

Insofar -an Ct Telocorpmunircations

Y Te fe ono is bs
insters of Seal ing throtgh tho Station Agen
ps trons would _telenhone cp Tolocomnunicasions!
coumorcde’ effies in Yencouver for tho Sending
of telegrams, The comaoretal offles 45 opon
“ly hourga a day, sovon days o wees. Inbound
peseacos would be telephoned to tho addroases by
; no Commercial offices, followed by postal dolivory
-The C.2.0. epplicaticn do ;
: of, 6c not downgrad
present pessengor train sorvice, nor dove it mocuse
P yoteally verove exiating station buildings and
na eee open ten eee thne room facilities would

on fcr tke convenience of prs ,

Frospoctive PkdSengers would tolephona the
secure tro taroau in Vancouver to rake rosorvaticns
be thekers n ornation and arrango for dolivery ,

‘Wo have had the opportunit
¥Y to discuss th >
Soryuce Centro epplication in detail with alt then
a cipal souncils concorned, as well 8a with mos
youby te. tomers ond, 88 previously mentioned to
y y Pe ovot, ws woule vory much epprnoiato the
Balding sae moot with Council and the Clty's :
oonreaienen Protection committee at thoir oarlisst .-
The foregoing is e brief revi ,
tow of the C.8.¢, rd
te provioualy discusnad with Fou and Mp, Pollet age
would bo greatly approoiatod if you would contact

With tho City's voprosonteting fo have a nesting |

Youra truly,

s

Superintendone~_