te. 700 Granvillo Square 00 Uranville Street ". the rail Agonto at Coquitiem and Pert Mocdy, ouch tra 1, would bo roturned to the CP Tranuport Terminal in: ° Vancouver *, B.C. Auguat 13, 1973 Ala: C459,.47.067 My. R.A. Freeman . City Cuerk . Tho Corporation of tho City of Port Coquitian ??T? Keéllister Avonuo : Port Coquitlem, B.C. , an Dear Sirs mo ee With reference to tho meeting I had with Nr. Pollock on Juno 27th and your tolopnono discussion with _ Mp, Bovet on July ayth concerning Canadien Pacificts application to tho Railway Transport Coumitteo to aa establish a Custonor Service Centre at Vancouvor, EC. © As oxplained, tho €.S.6. provides fox contralizetion cf our accounting and car distrybution procodures at a centralized point. Tho C.8.0 office in Vancouvor . will bo staffed 2) hours a dpy, seven deys a weok end the public ond cur customard located on Vancouver Toland” |. will havo a toll free ZonX¥th number to contact the C.3.% in conne:ticn with any § poct of ovr Company's sorvisos. fro public ond our cusfororvs located in Port Coquitlam, Now Wostminstor, Port/ioody and Vencouver, wotld usa the oxisting toll freo Wialing.facilitios to contact - .- tho C.8.C. offico in Vencouver. Thore will bo throo ‘ ve at “Mobile Suvorvisors who will bo appointed, two on Vancouver : Islend and ono at Vencouvor, 921 of whom will bo xesignod ~~ routes of tvavol for rogular customer contact ané they will acaint customor2 in obtaining informetion, plecing . orders for caro, outtling accounta end claims ond gonercily assisting custowora in dealing with tha Cenpany..” he ~ Tha Mebilo Supervisors will also be contacting Nerfelpal authorities to render any easistancoe roquired by tha- .-~ Munictpalitios in their cealing with tho Company. Tho..- - only chenso with respoct to oP Tranaport corvico worle be that instoad of undolivorod traffio boing Loft with: In such en instanco, the consignes would ba’ . Vansorvor. > smnotifled by CP Tranaport, and a satisfactory date fcr a . ot . oa _ to the consignos wowld then bo arrangeds; ffio:-.-: Insofar -an Ct Telocorpmunircations Y Te fe ono is bs insters of Seal ing throtgh tho Station Agen ps trons would _telenhone cp Tolocomnunicasions! coumorcde’ effies in Yencouver for tho Sending of telegrams, The comaoretal offles 45 opon “ly hourga a day, sovon days o wees. Inbound peseacos would be telephoned to tho addroases by ; no Commercial offices, followed by postal dolivory -The C.2.0. epplicaticn do ; : of, 6c not downgrad present pessengor train sorvice, nor dove it mocuse P yoteally verove exiating station buildings and na eee open ten eee thne room facilities would on fcr tke convenience of prs , Frospoctive PkdSengers would tolephona the secure tro taroau in Vancouver to rake rosorvaticns be thekers n ornation and arrango for dolivery , ‘Wo have had the opportunit ¥Y to discuss th > Soryuce Centro epplication in detail with alt then a cipal souncils concorned, as well 8a with mos youby te. tomers ond, 88 previously mentioned to y y Pe ovot, ws woule vory much epprnoiato the Balding sae moot with Council and the Clty's : oonreaienen Protection committee at thoir oarlisst .- The foregoing is e brief revi , tow of the C.8.¢, rd te provioualy discusnad with Fou and Mp, Pollet age would bo greatly approoiatod if you would contact With tho City's voprosonteting fo have a nesting | Youra truly, s Superintendone~_