Fig. 3. Citizen complaint procedure-~Palo Alto 1976 Cary Nauman's Citizen calls up Park Dept. Phones answered by Bud Salo and Helen Lancaster Field work order written Yes problem deal withsswd disease? No Does problem ~ Yes deal with maintenanc f trees on Stregt ? No Does problem deal with parks? To: Anson Derargo Gary Nauman Desk oes problem need No fomediane attn.? Pass on to Gordon Scott for immediate site inspection ea ——~ rrives,? Xo City does immediate manage- ment ¥ his is written up for UICR To Dave LaRa for proper tree maintenance To personnel of covered by areas nenc tioned UICP = Urban Incegrated Control Project Team Urban Integrated Control Team arrives in city and goes to corporation yard eam picks up field work orders maps them i Team discusses dasect problems w/Gary Nauman ve Pick up lead man (Gerdon Scort) & visit problem sites Is problem disease? Actual pest mgt. for individual problem using man- agemenc techniques u} Writing of insect management reports + Reports cto: | 1, Ben Pawlaski 2. Gary Nauman 3. Hickey Haug 4. Dave LaRa 5. Larry Whice 6. Our file —e_,0,,— oe