Las Iepmeimat,
Windsor Station, MONTREAL 101, Quebaec, C0

D.S. Maxwell, Q.C.,
Vice-President, Law

G.P. Miller, Q.C,, CANADIAN PACIFIC LIMITED
General Solicitor -

THE ESQUIMALT AND NANAIMO RAILWAY COMPANY

April 19th, 1973,

Pile No: SF 151/26

J.D. Beaton, Esq.,

Secretary,

Railway Transport Committee,
Canadian Transport Commission,’
OTTAWA, Ontario KIA ON9.

Dear Sir:

Traditionally,
have been extended to res
rural patrons,

Points.

mentary roads, originally di

agencies at nume

Likewise, ependant upon
closely spaced train order offices. A further requirement was

telegraph communication ser-
vice to a maximum number of communities, :

Present traffic and marketing conditions differ
Om those to which this Service was tailored. Contri-

development of highways and
ard.

The preponderance of passenger sales, once comprised
of short haul day coach tickets issued locally in volume, now
more often involve reservations for Sleeping car, airline,
and hotel accommodations. The provision of rate quotations
for this traffic, and for c ight traffic with its
myriad of
ing area,

J.D. Beaton, Esq. ~2=

distant point of origin. - In progressing these matters the
local station agent has become limited to the position of an
intermediary,

the continued immobility

ctiveness, It has been

f locations where localized

o longer warrant or support
Such action has, unfortunately,
ervices and loss of customer

Within the pro

. betterment of

he development of a -

Canadian Pacific Limited and The Esquimalt and
Nanaimo Railway Company therefore Propose to establish a
ervice Centre at Vancouy

handle
or direct to appropriate offices, marketing and sales, passenger
and CP Transport inquiries.

CP Air has now, and CP Telecommunications will, with
the implementation of CSC, provide their own toll free Zenith
numbers for customers to call for related air and telecommunica-
tions inquiries,

A telephone switchboard will be operated twenty~four
hours a day, seven days a week. Customers located on the
Esquimalt and Nanaino Division will use a toll free Zenith
number to call the Customer Service Centre. Customers located

on the Vancouver Division will use the existing toll free dial-
ing facilities,

‘In brief,, the salient features in respect of this
proposed Centre are as follows:

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