“TERRACE STANDARD | Busrngss Review A fishy experience A CUSTOMER service program which originated at the Pike Place Fish Market in Seattle is com- ing to Terrace at North- west Community College Oct. | It's designed to boost customer satisfaction and to retain employees, lead- ing to more profitability. The program began when employees of the fish market, which was struggling economically, were asked for their ideas on how to boost perfor- mance. That success resulted in the program, dubbed FISH!, being developed as The Terrace Standard, Wednesday, September 17, 2003 - Al] Si nsta G4 | =