FROM THE DESK OF YOUR
GENERAL MANAGER

Well, it has been three months since my arrival to Terrace.
How time flies. Although, when looking back over that
period, many things have happened -— some positive and
some not so positive.

The most dramatic, of course, was the fire at our Garden
Centre, which could not have happened at a worse time of

_year. The clean-up of damaged merchandise and of the in-

terior of the building is almost complete and work should
commence in repairing the damage very shortly.

At this time, I want to sincerely-thank our staff for persever-
ing under the most difficult operating conditions without
hardly a complaint. Also, an equally sincere thanks to you the
members who continued supporting us during the hectic
gardening season and putting up with the inconveniences. —

We are pleased to welcome Ian
Bell to our Management Team.
Ian assumed responsibility of [@
Food Manager, May 24, 1988
and comes to us from the OLDS
Co-op in Alberta. Prior to that,
Jan spent many years with a ma-
jor food chain in Eastern
Canada. With the amount of

food merchandising experience he has had, 1 know that he
will be a valuable addition to our Team. Welcome Ian.

Ron Stewart (Petroleum Manager) and I attended a
Marketing Exposition in Saskatoon, June 5, 6 and7. This was
the largest marketing show ever staged by the Co-operative
Retailing System and was attended by over 700 Retail
Managers from across Western Canada. The show was com-
prised of some 200 suppliers displaying their latest products
ranging from Food, Hardware, Petroleum Equipment, Com-
puter Equipment, Cash Registers, etc. Many of the new pro-
ducts and new ideas will assist the Terrace Co-op in providing
a better service to you, the. members, in the future.

We are presently putting,a long range plan together which
will address some major upgrading and renovations of our
Co-op over the next five years. Some of the areas that need at-
tention fairly quickly are: upgrading of the Food Floor,

Cafeteria, Service Centre and our Petroleum operation. |

Many of our assets have deteriorated over the years and due
to some difficult operating results, we were unable to upgrade
as the need arose.

The very positive results achieved last year would indicate
that our operation has now turned around and with your con-
tinued strong support, we will be able to start addressing

‘those areas needing attention.

Our total organization is committed to provide you with
the best service and quality products and if we fall short in
either of these areas, please feel free to bring it to my atten-
tion.

I look forward to meeting many of you over the next while
and also look forward to the many challenges facing our
organization, Together we will make things happen.

We attempted to hold a “Giant Garage Sale” June 11th,
however, the response was very small and the event had to be
postponed, The intent was to make the tables available to our
Members Only, therefore we did not advertise publicly.
Rather, we circulated a flyer within our various departments
which probably wasn’t enough notice.

This type of event has been held in other centres with over-
whelming results..[ know it can be very successfull and
presents an excellent opportunity for you to sell a lot of those

‘ items that accumulate around the house over the years and
are no longer of any value to you.

We will re-schedule this for Saturday, September 10th. If
you are interested please’ book your tables at our customer

_ service counter. There is a nominal charge-of $5 per table,
which will be donated to charity, with a limit of two tables per

_ family. The sale will be advertised in the local paper the week

of September Sth.

So, book early to avoid dissapointment. There are only 48:

tables available.

GARDEN SEMINAR

Our Garden Seminar in April

was a tremendous success with
100 enthusiastic gardeners pack-
ing the Cafeteria. Jack ably
answered the many questions
brought up during the evening.
The workshop was highlighted
by Video Presentations,
Overhead Projections, Pruning
Demonstration and a display of
the latest in gardening tools.

Coffee and donuts were enjoyed

by all. Many Door Prizes were
randomly drawn during the
evening.

CAR RALLY

Are you ready? The count-
down is on !....The Ralley is
returning by popular demand.

Keep your motors rev’d and tell:

your friends. We'll be ready to
roll sometime in September.

NEW EMPLOYEES
FOOD FLOOR: Elaine, Chery!
and Ian
CAFETERIA: Martina, Gail,
Eva ;
FAMILY FASHIONS: Irena,
Pearl
AGRICULTURE: Dee,
Darlene, Mike, Kelly, Forest
GAS BAR: Keith

EMPLOYEES
OF THE MONTH

We would like to acknowledge
the past and present Employees
of the Month. This award is
given in special recognition of a
job well done

February: MARIA PEDRO
March: JUDE SCHOONER
April; JACK ATKINSON
May: SHARON MAPES

HARDWARE DEPARTMENT

We are now through our spring selling season and are
pleased that sales have been very. good. Bicyr'es and lawn
mowers this year have been our Best Sellers.

We are now preparing for the fishing season and have in
stock a complete selection of Fresh Water and Salt Water
Tackle. With the Holiday Season upon us we also have a com-
plete selection of camping supplies which includes Coleman
products, tents, tarps, life jackets and camping accessories.

Our canning Season is not too far away and product is just
starting to arrive. We now have in stock white-flecked blue
porcelain enamel preserving kettles. We also have canners for
7 jar or 9 iar capacity. These come complete with cover and
heavy rack. Your canning jobs can become easier with the

~ Presto Cooker Canner, Thes are 18 titre liquid capacity or will

hold 16 pint jars or 8 quarts. These feature high qualily
aluminun: alloys and bake-lite handles that stay cool. Other
canning accessories now in stock include canning machines,
jar lifters, food presses, cherry pitters, jar openers and many
more items too numerous to mention.

One of the most popular items is the Decosonic Vacuum
Bag Sealer. This sealer removes air and seals the bag so food
stays fresher longer. The easy to use electronic sealing
mechanism and automatic vacuum contro! ensures a quick,
instant seal. The perfect way to pack food for freezing. The
polyethylene roll supplied is easy to replace and is suitable for
boiling. The bags are microwave safe. Our Furniture Depart-
ment also features a full range of Co-op Deep Freezers to
complete our line of products.

We would also like to congratulate Gualter Rego who got
married June 18th to Terese Praticante. Enjoy your holidays
and best of luck in the future.

We have one new staff member and would like to welcome
John Allen to our staff. John will be working in our Sporting
Goods Section.

Hidden somewhere in this Newsletter is a lucky Member Number. If it is yours
identify yourself at the General Office and claim a prize valued at approximately
$25.°", Prize must be claimed no latter than July 30,1988

Sales report for Period 4,
Ending May 21, 1988
Total Association Sales are
$3,754,058 which is down
from a ‘budgeted forcast of
$3,939,790, but just over last
years sales to date which
were $3,739,869.

The Board of Directors
has approved an’ allocation
of 2.25% based on your pur-
chases during 1987. This
amount will not be
distributed as cash refunds
but will be added to your
total equity. The statement
of your Total Purchases and
Equity can be picked up at
the Administration Office on
the Second Floor.

ARENA SALE

The Terrrace Co-op held another successful Arena Sale
May 13 & l4th. Sales were much better than the first one held
last year. Your Management Staff are currently reviewing
ALL aspects of this promotion to determine whether a
similiar sale will be held next year or whether a different type
of promotion can be organized which would offer you the
same kind of savings.

THANK YOU

We want to take this opportunity to thank the Board,
Management and many Staff Members who valunteered their
time and worked long hours in preparation, and during the
sale, to help make this one of the major promotional events
in the area.

SHOPLIFTING- an ever
present problem in our Co-
op as it is in every other place
: of business in Terrace.

' For the last several mon-

personnel in the store in an
attempt to reduce the
amount of product lost to
shoplifters. This program
has resulted in the apprehen-
sion of a number of of-
fenders, however, we feel
that we need a better system
of deterrence.

Your board and Manage-
ment have decided to installa
Surveillance Camera System
in all departments. This
system will cover all areas of
our sales floor and will be
monitered,

We realize that only a
small minority of people
created this problem,
however, the dollar amount
lost to shoplifting is very

‘ths, we have had — security |.

substantial.

MEMBERTALK

We have a Suggestion Box located on the stair landing,
leading up to the Family Fashions Department. This was
made available to you, the members, as a quick and easy way
to communicate your concerns and suggestions to the Board
and Management of your Co-op.

We receive very little communication by this means. Our
policy is that we will reply to any and all communications pro-
viding you include your name and phone number.

In future, items submitted in the Suggestion Box which
may be of interest to the general membership will appear in
our newsletter.

So, we encourage you to make use of the Suggestion Box
and we do look forward to hearing from you.

Customer comments

How was our service today?
We'd like to know!

WHEN YOU SBE.THESE FORHS AROUHO THE STORE PLEASE TAKE ONE. WE WOULD
LIME FEEDBACK. LF YOU HAVE ANY BEEPS BQOQUET'S OR INFORMATION YCU'D
LIKE TO FASS.ON TO THE NANAGEHINT OR DIRECTORS.

City
Postat Code
Telephone No.
Comp Number : a ood

Please depasit In our customer suggestion box.

Thank you! We appreciate your interest,
Member Quned - Truly Canadisn ' .

. Terrace 4617 Gg vem
(CO-OP) coop emt
Association — 3s-s7 “.

‘In the last couple of weeks a number of vou have passed on
very favourable comments regarding the Publig Washroons.
We appreciate those comments!

The complete renovation cost to your Co-op is in exvess of
$20,000. We would encourage you to help us potice those
washroonis to avoid any kind of vandalism. Should you hap-
pen to observe abuse of these new facilities, please draw it to
the attention of a staff-member. We inlend to prosecute
anyone caught in the act of vandalism.

a