Mr. Jim Maitland ~he

> Prepare an interview kit which would provide a brief
background of this study, purpose of the interviews, the
interview shcuedule and the preparation work each interviewee
should complete prior to the interviews. Such advance
preparation would make the interviews far more productive.

od Conduct the interviews.
> Document and analyse the interview results.
> Review with you our interview results.
3. Recommend improvements in systems and procedures

“Based on our understanding of your current Operations and your
future systems needs, we will assess:

> Required work redistribution for data entry and storage so that
duplication of and unnecessary work can be avoided.

>» Improvements in procedures, including work scheduling,
required to maximize the efficiency of the current systems.

ad Additional hardware required, if any, to accommodate your
future needs. This could be the expansion of the Basic Four
System or additional microcomputers. We will estimate the
cosi ror such hardware.

> Software enhancements that would improve the effectiveness
of the systems and meet your information needs.

» Required improvements, if any, in management controls both in
the systems and in your manual procedures.

In the process, we will contact hardware and software vendors to
obtain related technical and costs information as we require them.

We will document our specific recommendations, along with
background information leading to these recommendations, in our final report.
We will discuss a draft report with you and will be prepared to present our
recommendations to the City Council at your request.

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