by Betty. Barton. On Wednesday, Feb. 5, “the Terrace . Business. ‘Developnient Program, sponsored ‘by. the Ter- race branch of the Federal Busi- ness. “Development| ‘Bank. and Terrace and: District Chamber of -Cotnimerce; presented Customer Service Excellence: to an: enthu- siastic audience of, ‘over 100 people. Participating owners . and man- “agers in the 10-month: Business Program were | Development. enceuraged to invite their staffs to this special: ‘session. Guest speaker for the seminar was Custom Learning Systems. Lee: ‘ia quickly gaining 4 national Teputation for his enter: taining and effective delivery on an impressive variety of market- ing and communication programs . including’ sales skills, negoti- ' ations, attitude, success, enthusi- asm, goal-setting, time manage- ment and speed reading. Asa business man, Bruce Lee. gained valuable marketing and: sales experience in oil and gas, and as an executive recruitment — consultant, prior to launching his own Alberta-based - retail food ness. ne favourite quotation of Lee’ 8 s,."If you have enthusiasm and ° jut one good idea, you can change the world. You have to. start with yourself first." As an introduction to Customer a Service Bxcellence, participants _ “buddy up” - discuss their own expectations as -customers. They came.up- with ‘the’ following list: ee merchants ae ee ‘Lee’ had : and: Staff - — “ ecouricous, respectful and, well- , presented - re ay “good” ‘product knowledge or ability to find information oname recognition of customers. shonesty: a -communicative, empathic ewear name tags.or uniforms to be easily identified *do follow-up after the sale ‘ssufficient ‘staff to do ; the job— “well. Bruce Lee,- vice : president” ‘of’ an estate with integrity and ‘the. : ‘same Philosophy of. ‘management - patient § staff ~ Ouitlet p05, ‘clean — ‘everywhere, ‘stock and washrooms - egood selection of product. econvenient location and parking jugg ‘ereasonable store. hours... - eclearly. marked prices etimely product lines (if they’ re ‘out of season, eet t them off the floor!) consistency of service and “going the extra mile" ' FINANCING © ecredit term options — and gas convenience. store busi-. “warranties Forestry focus for - Smithers. trade show. Smithers will hold its third” annual Trades Show on April 10 and 11 in the Smithers Arena. This year’s theme is. forestry, and organizers ate ‘hoping. for regional participation: The show is sponsored by the Smithers Chamber of Commerce, and Forestry Canada and the provin-. ‘cial Ministry. of Forests are providing some support through. the Forest Resources Develop- ment Agreement. Being introduced at this year’s INSTANT RRSP LOANS AT PRIME" IN NO TIME ‘Ask your RRSP Specialist ~ for details: Trade Show are. active displays, © mini-workshops,. large outside | displays - including a_ local antique logging truck, and pres- entations awareness ‘and participation. | - The Forestry Trade Show starts on the evening of April 9 with a banquet and a special guest speaker. ‘ Businesses are encduraged to ‘inquire further with Jay Britton at the Smithers Chamber of Commerce, 847-5072. *Bahkot Montreal's prevailing prime rate. i e Bankof Montreal We re Paying Attention "4666 Lakelse ‘Avenue | ~ Terrace, BC. 638-1131 “including Lee said enthusiastically thatit @ every business person in Terrace 7 _tesponded to this list,of custo- mer wants and heeds, we would & be the most desirable place to. = shop in all of North Americal’ to increase public — The Terrace Child Development Centre | was another grateful recipient of the Terrace Kinsmen Club's quarterly bingo allotment, with a cheque for $850 presented by Kinsmen. . president Rob Finlayson to CDC director Margot Hayes (right) and pre-school supervisor Julie - Jacobs, overseeing V Valentines projects with the children. e it may not be Christmas, but the Terrace Kinsmen were playing Santa Claus recently when ‘president Rob Finlayson presented a $2,000 cheque to Chairman of the R.E.M. Lee -Foundation board Alec Houlden and Cash Calendar coordinator Bill. McRae, towards. purchasing the CT scanner planned for Mills Memorial Hospital. : - : 7) ~ of the year Gemma Bed & Bath gg Kitchen Boutiques’ -PRE-INVENTORY SAE ‘Sale starts Monday, Feb. 24 until Saturday, Feb. 29 | ‘4 | ~ Skeena Mall e Terrace, B.C. 1-800-563-4362' x : @ WE SHIP ANYWHERE e Po a : ar re panna rer rece errs eee tlre OL