by Betty. Barton.

On Wednesday, Feb. 5, “the
Terrace . Business. ‘Developnient

Program, sponsored ‘by. the Ter-

race branch of the Federal Busi-
ness. “Development| ‘Bank. and
Terrace and: District Chamber of

-Cotnimerce; presented Customer
Service Excellence: to an: enthu-

siastic audience of, ‘over 100
people.
Participating owners . and man-

“agers in the 10-month: Business
Program were |

Development.
enceuraged to invite their staffs

to this special: ‘session. Guest

speaker for the seminar was

Custom Learning Systems.

Lee: ‘ia quickly gaining 4
national Teputation for his enter:
taining and effective delivery on

an impressive variety of market-

ing and communication programs .

including’ sales skills, negoti-

' ations, attitude, success, enthusi-
asm, goal-setting, time manage-

ment and speed reading.

Asa business man, Bruce Lee.
gained valuable marketing and:
sales experience in oil and gas,
and as an executive recruitment —

consultant, prior to launching his
own Alberta-based - retail food

ness.

ne favourite quotation of Lee’ 8
s,."If you have enthusiasm and °

jut one good idea, you can

change the world. You have to.
start with yourself first."

As an introduction to Customer

a Service Bxcellence,
participants _ “buddy up”
- discuss their own expectations as
-customers. They came.up- with
‘the’ following list:

ee merchants ae ee

‘Lee’ had :
and:

Staff - —

“ ecouricous, respectful and, well-
, presented - re ay

“good” ‘product knowledge or
ability to find information
oname recognition of customers.
shonesty: a
-communicative, empathic

ewear name tags.or uniforms to

be easily identified
*do follow-up after the sale

‘ssufficient ‘staff to do ; the job—
“well.
Bruce Lee,- vice : president” ‘of’ an
estate with integrity and ‘the. :
‘same Philosophy of. ‘management -

patient § staff ~

Ouitlet p05,
‘clean — ‘everywhere,

‘stock and washrooms -

egood selection of product.

econvenient location and parking jugg

‘ereasonable store. hours... -
eclearly. marked prices

etimely product lines (if they’ re
‘out of season, eet t them off the

floor!)

consistency of service and
“going the extra mile"
' FINANCING ©

ecredit term options —

and gas convenience. store busi-. “warranties

Forestry focus for -

Smithers. trade show.

Smithers will hold its third”

annual Trades Show on April 10

and 11 in the Smithers Arena.

This year’s theme is. forestry,
and organizers ate ‘hoping. for
regional participation: The show
is sponsored by the Smithers
Chamber of Commerce, and

Forestry Canada and the provin-.
‘cial Ministry. of Forests are
providing some support through.
the Forest Resources Develop-
ment Agreement.
Being introduced at this year’s

INSTANT RRSP LOANS
AT PRIME" IN NO TIME

‘Ask your RRSP Specialist
~ for details:

Trade Show are. active displays, ©
mini-workshops,. large outside |
displays -

including a_ local
antique logging truck, and pres-
entations
awareness ‘and participation. |

- The Forestry Trade Show starts

on the evening of April 9 with a
banquet and a special guest
speaker.

‘ Businesses are encduraged to

‘inquire further with Jay Britton

at the Smithers Chamber of
Commerce, 847-5072.

*Bahkot Montreal's prevailing prime rate.

i

e Bankof Montreal
We re Paying Attention

"4666 Lakelse ‘Avenue |
~ Terrace, BC.
638-1131

“including

Lee said enthusiastically thatit @
every business person in Terrace 7
_tesponded to this list,of custo-
mer wants and heeds, we would &
be the most desirable place to. =
shop in all of North Americal’

to increase public —

The Terrace Child Development Centre | was another grateful recipient of the Terrace
Kinsmen Club's quarterly bingo allotment, with a cheque for $850 presented by Kinsmen.
. president Rob Finlayson to CDC director Margot Hayes (right) and pre-school supervisor Julie
- Jacobs, overseeing V Valentines projects with the children.

e

it may not be Christmas, but the Terrace Kinsmen were playing Santa Claus recently when
‘president Rob Finlayson presented a $2,000 cheque to Chairman of the R.E.M. Lee
-Foundation board Alec Houlden and Cash Calendar coordinator Bill. McRae, towards.
purchasing the CT scanner planned for Mills Memorial Hospital. : -

:

7)

~ of the year
Gemma Bed & Bath gg
Kitchen Boutiques’

-PRE-INVENTORY SAE

‘Sale starts Monday, Feb. 24 until Saturday, Feb. 29 |

‘4

| ~ Skeena Mall e Terrace, B.C.

1-800-563-4362' x :

@ WE SHIP ANYWHERE e

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