of eae Hs vl selection of the many commendations received for BC Transit employees each month, SeaBus marine attendants, Jenifer Bowes, and Geoff Inman “I am provoked into writing this letter to comment about the outstanding service pronded by Vancouver Regional Transit during my first visit to B.C, in August of this year, As a senior citzen I travelled extensively around the Vancouver area, «st all dines, your personnel were courteous and mosc helpfiu — particularly «lady at the SeaBus Aug.ast 24 around 7 p.m. on my way back to North Van, and a gende- man at the North Van boarding area around 11 a.m., August 25 or 26. Allin all, a wonderful visit highlighted by the bus service, boat and train of the VRT System. { must be impressed, I’m writing this.” Charles Barker, Ouawa All transit operators “Recently, I visited Vancouver for one week with my 19-year-old son, Jeffrey, who has severe multiple disabilides, | am writing to let you know how impressed we were with the accessible-route buses arid to thank you very much for providing this wonderful service, The schedules were very convenient, all drivers were courteous and helpful, and the equipment was very easy to use after a litde practice. Vancouver residents are indeed fortunate in having accessible bus service.” Catherine A Lafortune, Castlegar All employees “Thank you for sending the fleet roster of BC Transit, Mainland, Our group hada great time in B.C., even if ic was shorter than we would have liked. Our study group met this week to review the trip, and all felt that BC Transit had the best operation of the three properties we visited. Most impressive was your overhead department. Also noted was the overall pride in the employees of BC Transit. We are now moving into phase two of the Electric Trolley Bus Study. The Los Angeles County Transportation Commission has appropriated $8 million for a consultant to prepare the Environmental Review, line selection, overhead design, vehicle specifica~ tions, and community acceptance process, Thanks again for a great visit.” R. Scott Page, Senior Operations Planner, Southern California Rapid Transit Distnct, Las Angeles, Califorma Operator, Grant Loewen “I would like to commend the driver of bus number 9215, 147 route, that left the New Westminster station at 8:38 on the evenings of October | and October 2, 1991. This driver is always helpful and cooperative with the passengers. His attitude is pleasant and it is a pleasure to ride with drivers like him. { understand that many passengers can be rude and demanding at times, but this driver does not allow such individuals to affect his job. Please convey my sincere appreciation to him for a job well done.” Liz May, Coquitlam Operator, Murray Graff “I would appreciate it very much if you could ensure that the enclosed card and contents are safely delivered to operator 41890, who operated bus line number 3, run number 9, vehicle number 2888, on Satur- day night, August 24, 1991. I accidently left my camera behind on this bus and operator 41890 very honestly handed it into Lost Property. I really never expected to see it again! Iam a tourist in your country, coming close to the end of my holiday, so you can imagine how upset I was to lose my camera and film ete. I appreciate your assistance in this matter. Thank you and operator 41890 very, very much, To operator 41890, I can’t explain to you how good it was to get my camera back — I'd like to wish you as rnuch luck and happiness as can possibly corne your way in the future. This cheque is just a small token of my gratitude. I wish it could be more, but I'm nearly oymefsnaney, Thank you very, very much.” (TEM | PAGE Vary Deids, Vancouver ay? Operator, Michael Sinclair On October 15, a customer called BC Transit to commend operator Sinclair for being “one of the nicest, “He obviously has a rapport with his passengers,” said the caller. “Fle ‘knew’ many of them and they ‘knew’ him. He also waited for passengers at the stops, espscially seniors who were slow.” Ms, G, Lakeman, Vancouver Operator, Frank Lee “BC Transit bus drivers, for the most part, are decent types. Frank Lee is ar exception — he’s special. Frank drives the number 19 out of Metrotown and last Friday he picked up Florence Noble on her way to her regular bingo game. The Friday before, Florence missed her bingo because her family put on an 85th birthday party. When the bus wound its way to the IGA on Kingsway to collect a large number of passengers, Lee stood up and made the following announcement: ‘There’s a very nice litde lady who had a birthday that I missed last Friday. Would you all join me in singing Happy Birthday to Florence Noble.’ Lee then began singing and sat directly beside Florence on the bus. He presented her with 2 birthday card and orchid. Thoughtful and special.” From the October 9, Vancouver Province newspaper On October 5, Florence Noble called BC Transit to say “thanks a million” to operator, Frank Lee, for the flower and card he presented to her for her 85th birthday. “EJe's the most pleasant bus driver,” she said. “And it was very kind of him to do this kindness for my 85th birthday. This driver is always so pleasant and kind to all his patrons. He has a wonderful personality for this job!” Florence Noble, Vancorver On October 7, a passenger on Florence Noble's birthday bus called BC Transit to commend operator Lee “for being so considerate as to ask his passengers fo sing Happy Birthday to an 85-year-old patron, then give her a birthday card and an orchid.’ Mes, Cherry, Burnab Operator, Russ Grimley On October 3, a customer called BC Transit to commend operator, Russ Grimley, “for stopping his bus to help a blind pedestrian who was standing, disori- ented, in the middle of the street.” Bill Vieeby, Vancouv. Operator, Ray Veillet On September 11, a customer called BC Transit to thank operator Veillet for explain- ing to her how to retrieve her mng from Los: ¢ } ish wie ;