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oiCenawy uu Canada MEMORANDUM _ Ne : DE SERVICE :

cis 7 2. To mect the immediate problem T would suggest the
CLE CORUITEAN DEFACHNERT , , : moving of the complaint position 2COML into the Watch CO Ss
Otftce whieh already has the complaint po ition 20042. The
“eC CRG Terainal and the Infemade s21, ORL ef BE2G002 could also
move there. The pass through to the narth side of the dispa-
tcher would allow comminicautions Ca The complaint Caker. 1

- believe this would: be only an intere solution but it could be
MANAGER, SETKORE OPERATIONS : completed very quickly. We wilk be available to provide assis-
SECTION VANCOUVER vatt tance Gf requested. .
BL AUG 26 / ve
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a) The new CPIC terminal of the Infomode 200 type : MARAGER, CPIC Field Operations Section
fer. the dispatchers was hat properly installed. A BC/YUKON
terminal table was supplied wich the terminal which

includes a shelf to instail che comaunications mo-

dem on, This terminal cable was not installed due

Co a lack of spave and the communications modem is

luytog on the flose. CN/CP Telceomeunications have

contacted this office to advise us that they have

been on two (2) service calls due ty broken wires

and plugs pulled out, caused by feet hitting che

madiem and wires,

b) The CAD System equipment and communications cab-
inet ts so ciphtly packed as to make any servicing
almost impossible, B.C. Telephone whe are the com
munications suppliers can only pec to their equipment
if the furniture and equipment for che complaint
position and che Enfomoede 621 is moved. The moving
and shoving of this complex gear,results in further
breakages and service calls. The detachment could

be billed directly for service calls due to self-
inflicted breakapes.

c) The PIKS Terminals and printers sre to be deli-
vered and installed in January, 1982. There. does
not appear to be any feasible way that any of this
equipment could be installed in the comeenter ac
this cime.