An old ‘adage f for successful

business ‘has been, ‘location,
location, location”. Now a
newer and as important adage
has been added, ‘service, ‘ser-

vice, service’, Now, more than .
ever. before. customers’ make.
decisions to shop i in.4 particular’ es
store based on: the. level of. ser-

vice provided.

Superhoit : is a program that
offers the local retailers and in- or
terested residents the opportuni- -
ty of learning more about the:

importance of customer service
and its impact on customers. an

visitors alike. In fact, in the last
year and half over 200 Tetrace

residents have completed the six

gram.

Designed by -the province’ s.'
Ministry of Tourism, the course
is sponsored by the Terrace and: °
District Chamber of Com: .

merce... ... 0;

Superhost is described. as a
comprehensive multi-year pro-.
gram. designed to upgrade ..the
standards -of service ‘and-

hospitality in the province.
Businesses and interested ‘in-

dividuals are invited to par-.
in the’ program:

ticipate:
throughout the year.
Superhost ‘has not: just en:

joyed success in British: Colum~ y
is internationally
recognized. Other countries that.

bia, but
have uséd Superhost to’ set: up
their own training program in-
clude: Australia, Bahamas,
_ Curacao, Maldives, Mexico,

e Collectors Plates

* Royal Albert China
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_ @ Bridal Decorations & Accesso es

© Bridal Registry...

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@ Pinwheel. Crystal...
e Native ‘Grats °

“NORTHWEST. ——SSCiCiYSS =
CONSOLIDATED SUPPLY LTD. J [ove

Serving the Mining Industry In British Columbia and the Yukon. fe
"With all your mining equipment from mexpioration thtqugh to producing | mines

Large, Stocks Of:
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-_ Sig te at the wed,

‘one of the.
organizations to use ‘the pro-'

eee

__-skills ‘which can’ be ‘applied :at:

. ‘street. Program elements range
“from: tips’ to..remembering -

and half hour Superhost Pro: customer’s first.

dustry” — tourism, and what

“Basie ‘and usable’ ‘communica-
tion skills i are taught throughout
the: course as are: methods for -
“handling | ‘customer complairts:
“arid “concerns. The course also
: provides important information

- completion of . the course, |
. Superhost' students receive a

“Supethost.. course ‘can ‘simply:
“call'the Chamber of Commerce...
office at 635-2063, ‘Courses are -

. nominal. price of $15.per. partic- .

Sweden, Dominican Republic

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Means More...

“ery

Trinidad and Tobago: At teasi a
dozen US states have also utiliz-
‘ed ‘Superhost. Disneyland is just
international

.gtam as a base ‘for. training their.
service.’ ~staff
12S. ae made! ‘its

. PB
provided with a wide: ‘range of.

‘the, workplace or-when meeting.
a.-visitor ‘to’ Terrace on the

names ‘to the importance of a .
impressions.
Supéihost studenis: learn more. .
about the B.C."s 2nd largest in-

about our own community and
the. North’ By Northwest -
Tourism region. of which Ter-
race’ is part. Upon successful

Superhost certificate and pin.’
Anyone -wishing to take the

SUPERHOST TRAINER Doug Smith presents Diane Chalupiak of Braid Insurance with her Supethos

held throughout the year at the
certifi cate following the completion of the - program by a class recently, Seg h ee Tighten =

pant.

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