Beaton, Esq. Be

Waybilling will be performed either at Vancouver or the
offices named in Item 2 next.

Our present New Westminster, Coquitlam and Wellcox offices
will perform the waybilling and mechanical reporting at
the perimeter of the Vancouver Division and the Esquimalt
and Nanaimo Division.

There will be offices at Victoria, Lake Cowichan, Courtenay
and Port Alberni.where train orders and waybilling will

‘be performed. In addition, Duncan and Ladysmith vill be
staffed by operators for the handling of train orders.

There will be three Nobile Supervisors within the Divisions
assigned routes of travel for regular customer contact.
These Supervisors will Le in frequent touch during the day
with the Customer Service Centre for advice as to special
calls for customer service, These Supervisors will be
domiciled at Victoria, Nanaimo and at Vancouver and will
assist customers in obtaining information, placing orders
for cars, completing bills of lading, settling accounts

and claims and generally assisting customers in dealing
with the Company.

All stations on the Division will become "open" stations
for carload traffic, including the 63 stations now listed
as "closed", This will permit the removal of the present
restrictions on prepaid forward billing and collect in~
ward billing of cars and will permit such billing from or
to any station. Payment of charges may be made to the

Customer Service Centre, to a Mobile Supervisor or to a
local bank. .

Customers sending telegraph messages from any point on

the Esquimalt and Nancimo Division will telephone them in

on CP Telecommunications' toll free Zenith system. Customers
within the Vancouver Division will call the Vancouver com-
mercial office. Inbound messages will: be telephoned to
addressees, followed by postal delivery,

Prospective passengers on the Vancouver Division will have
the facilities of the Vancouver Passenger Services to make
reservations, secure travel information and arrange for
delivery of tickets. Prospective passengers located on the
Esquimalt and Nanaimo Division will have toll: free Zenith
telephone communications with the Customer Service. Centre.
at Vancouver to make reservations, secure travel informa-
tion and arrange for delivery of tickets. In addition,

J.D. Beaton, Esq. -4-

tickets and travel information will still be available
at B.o.C.S.8. offices in Victoria and Nanaimo.

Thus, on behalf of Canadian Pacific Limited, I
hereby make application for leave to remove the Agents from
the following locations on the Vanco.ver Division:

Coquitlam Vancouver
New Westminster Port Moody

On behalf of The Esquimalt and Nanaimo Railway
Company, I hereby make application for leave to remove the
Agents from the following locations on the Esquimalt and
Nanaimo Division:

Victoria Chemainus Parksville
Duncan Ladysmith Courtenay
Lake Cowichan Nanaimo Port Alberni

Exhibits attached for your ready reference are:

1. A statement in respect of each of the above stations
giving a description of the local arrin,ements to be made
for handling L.C.L. traffic.

A list of the 63 stations now closed that will be declared
open under the plan and the 13 present open agency stations
covered by this application of which 9 will have staff
remaining, also the one station at Vancouver which will
become the Customer Service Centre.

A map showing the Vancouver Division and the Esquimait and
Nanaimo Division indicating proposed station status as
well as the routes and frequency of travel of the three
Mobile Supervisors.

I would advise that Canadian Pacific Limited and
The Esquimalt and Nanaimo Railway Company shall undertake an
extensive program of informing the public within the areas
of the Vancouver Division and the Esquimalt and Nanaimo Divi-~
sion of our proposal. Explanatory literature will be crovided
to principal shippers and householders. Arrangements wall
also be made to hold meetings throughout the Divisions where
Railway representatives may meet with Municipal Officials and
all other interested parties to answer all questions concerning
this proposal...