7 Phair | weekday ‘at a010 Katum Str «by ie . setand class “i osta Terrace, Authorized a : Nick Walton. “Sports: a Keith’ Alford.” . “Bon Schaffer " Roception-Classitied: . - Circulation: 8 _ Garalyn Gibson - Som Nelson "NOTICE OF COPYRIGHT The Herald retains ‘full, compléte'and sole copyright - in. any advertisement produced and-or any editorial or phatographle content published in the Herald, Reproduction Is not permitted without the written . _ permission of the Publisher. . ‘ uo | Claudette Sandecki’s Schools Slant tha When I opened two cans of Campbell’s Beans with Bacon ‘soup too salty.to eat, I sent the labels with a letter of , Complaint ta Campbell's head office in Toronto, In due course I received a letter.of apology, along with a gift - certificate fox $2.50, Campbell's thanked me for my complaint saying it helped -: them to maintain the ‘quality of their product. They said. _ they ‘would: pass' my. letter onto the quality control: © department’ to determine the cause of the galty soup and ’-. thus make sure it. never happened ‘again. ._. "trouble to ‘let’ the company know of defects. And-useful:.: - ’ . Campbell's did not threaten to sue me; or send my letter to thelr lawyers, They did not gay my complaint was addressed to the wrong department or should have reached: ‘them through different channels. And while they. proBably’ didnot like the substance of my complaint because it meant - - ‘their product had not lived up to their standards, | “they thanked me for taking the time and trouble to let them know. where their’product had fallen short, so’ that they could work to correct it, . Quality control through feedhack is. essential if a company wishes to consistently produce a quality product that will meet the approval of its consumers, But .for . feedback tobe forthcoming, the company must welcome it. The company Taust cultivate feedback by rewarding -(or at West ‘thankinig), the‘eustomers ‘who take. the time and “feedback must be acted upon. - Equally important, the | ; Tesults of feedback. must be reported to customers. : Customers need: to know their feedback was helpful In. ‘ producing a better product, Too often in school systems feedback is turned ; away, or : rejected. Or the critic is dubbed a troublemaker and his |: feedback is ignored. So the customer never offers feedback .. ; again, fearing the same rebuke, and the ‘company loses - ivaluable Input... i Equaily worthless is filtered feedback, the kind’ of ‘feedback a school system gets when It asks its employees * for an opinion and the: employee knows he better say only good things or he could lose his job. “To be a good supervisor you should promote open, face: :to-face. communication between yourself. and. “your - ; ; employees, encouraging them to ask questions freely. andio | i express their ideas openly,” says Claude §, George, in his. book Action Guide for Supervisors. “‘Many.a ‘surprise can : ibe eliminted by the act of sampling the quality of work... ialong the way", writes Norman Kohert in The Aggressive : Management Style. I gee that as the major responsibility of school trustees. a i to actively seek feedback. from everyone to better assess. “ G ithe quality of the education system the board is responsible: » for, . Hague new releases, directives, and instructions, ; ~-Feedback is the second half of communication. School ' Specials who think they are “communicating are‘réally ° sonly, “sending” . customer has received the Thessage? ‘or understood it?’ witless they are making provision’ for ifeedback. Otherwise how do they know if the employee or when'they. How does the school board know for sure its producing a ~ i product the consumer wants if the school district doesn't | £¢onductsome ort of survey or poll of its customers? e Following the Review Board recommendation’ two years | 7280, the District 88 board called in-B.C. School Trustees . . i Association consultants, both of whom advised the board ‘to ‘zimprove its communications at all levels; both stressed the i importance of feedback, They adviged the board to conduct : tourveys. of parents, students, staff and the community at .. large torate the effectiveness of the district’ aschool syatem iat‘all levels, . - & To date no surveys have been done. - % The opinions expressed in this colam are those of the. Writer and do not reflect the opinion of the board of school Ztrustees of School Dintriet 8 88. : ettlements threaten to derail the recovery before it. gets: 90 far, members of the country’s securities industry were = ald Monday. = In a forecast of economic Speakers told the __.. Iyteam in 1964 with the growing strengih of the long-awaited : #lobal economic upturn, = All the regions of the country will grow over the next two years, although B.C.’s economy should outperform the zest “of the country because that province suffered the moat ftom : : ‘tho slump in U.S. housing and commodity markets. a a later speech to the association's annual meeting, nance Minister Mare Lalonde predicted the recovery will © xe “morethan just a flash inthe pan." |; Festeaint piperan. However, he warned that wage settlements similar toan— = a’year increase won by Nova Scolla’ pipefitters.. reaten to undertnine the Bood done by Ottawa's Wage” fromi TN Labi ee eisai hie Pa rom . wee “ Veronica. Spenard biickles up her 4-month-old “ daughter Tiffany in this reminder from the Skeena Health Unit that It is safety first month , with seat belts, Marg Dediluke, car seat loan “program coordinator,.says there isa long : waiting ‘{Ist-.for. toddler: seats and a short waiting: list for baby. seats and any. doriations. . ” .of car’ seats is_ appreciated. For families, who need car seats It costs $10 to rent one and they get $5 back when the seats are returned. ‘WINNIPEG (eP) — ‘most serious health hazard for Canadian children: but the public appears to accept the carnage without: B B aUrMUr, a Calgary pediatrician said.. ‘ ‘The: traffic problem ‘is’ far worse. than Canada’ s- “polig ' epidemics of the 1980s, Said Dr. John Read, who specializes - tn ‘injury research,’ wo ; “We still think of accidents as fate, as things we just have. _.to live’ with,” Read said at the- final day. of the Canadian. Road Safety Conference... ae “Accidents dot not occur at random aaa is a great’: _ deal -we.tan do to prevent ; them; There: “ate patlerns of development and they ‘can be studied scientifically,” we - Réad said 30,000 children were injured. last year in all. _ types of accidents. Of tHat-total, 3 000 oF them were injured. severely and another 800 died.” ‘Thirty-tive p per cent of severe fore to: s children under ‘s agétour happened in traffic situations, rising to. 50 per cent” in the five-te-nite age aroup: and to 90 per cent in the 16-40-19 racket. my! ae “Sweden and the Netherlands ds tints i a jot in ‘giving. . the child primacy over the. motor: vehicle,’ Read. Baid. MTB ooyy : the child ‘is No. 1 priority and has’a ‘pla separates him from traffic, you. have ‘pon ‘toward, enhancing his safety. mo ‘the doctor called torr iniore teams of various sbeclaliats to design better aceident-prevention methods; ‘suggesting the same approach used against infectious diseases. - Read sald. water-borne. infections ,such - Ag pollo were controlled not by physiciang but by engineers who designed | ‘ betier: Water: purifleation, storage, monitoring, and. tran- Bport, pystems. ; ‘ > He added that engitieers, “nol physicians, came e up with. : the erash helmets which subsequently helped decrease the - : incidence’ Of severe head injuries. in traffic and sports, - ANDREWS, N. B. (CP)Most 0 of the foundations tora a oe ‘ ‘here and lasting économie turnaround are in place,. -but \-;the intittal foundations for recovery : Anountlng. government deficits and excessive | wage’ . housing ‘starts in both the’ ‘U8. Prospects for Canada, panel Investment Dealers Association of. anada: recovery will slart off quietly this year and pick up: Boren “T refer to. these Rroups ag injury control teams and.they : include’ architects, enginéers,. urban. planners, systems Analysts as well as Physicians, a Lalonde pointed to statiaties’ in ‘Fecent’ month that show are-in place: rising © and Canada, improving Canidian retail sales, falling inflation, an inereasing trade surplus, substantially higher industrial Profits anda a ‘small but ‘steady, detline in unemployment. : .The finance minister said he's confident Canada will have a durable recovery, telling reporters the real danger is that Atash of high-wage settlements similar to the Nova Scotia | oF agreement. could rekindic double-digit inflation: anid price Canadian products out of witld markéts. “While Lalonde focused on wage settlementa as a major ‘Stumbling block to recovery, the dealers appeared more - concerned about the prospects of . mounting ‘goveinment ~ deficits, ‘Several pointed to the $213-billion accumulated: : federal debt forecast by fiscal 1987 in the recent Lalonde budget. Not’ only would this ‘debt push interest ‘rates to _- @rlpplihg levels; but the $25 billion a year. hesdadl (at - current interest rates) to finance the debt: aiid paint governments into a financial corner they coalde! escape Motor: ‘vehicles: have become: the’ ye is Officia ly. declaring. ‘the week, June 612, as Hire tud is: Managed ber trip the. All-Stars 17-121 f.. changed their‘lives for ever. | oy USSR, Japan and the Ivory: Coast; The program. has gone from. eight: baby: seats seats to over 10° toddler seats since the § pragram began. A seat for .bables frorn 0:20 pounds Is $60; A:fllm onthe proper use of seat, belts calied:-“'Life is’ Precious - Buckle Them... ‘In” Is available to anyone Interested In having ; ig their group see It. Call. the Skeena Health Unit at 638-0317 and talk’ #00n 1 Nicol for. further information. 3 ’ “Pn very ‘optimistic. about reducing traffic injuries ahd deaths, not only in children, drastically “i in the next few: _ years ~ in spite of the ‘fact that we have very. great dif- ficulty encouraging our Jegislatots: to help. us with such things as better law’ enforcement. mee -Most of the speakers at the conference, which attracted. “150 Canadian and United States: road safety experts, health ‘Workers “and trauma Physicians, supported, the use. or _ Seatbelts, « Le! : x _labor Scene_ “1 “70 Oy HENRY LEONG Last week'i was Hire-a-Student Week i in Terrace. ‘Hire‘a-‘ ~ Student. week. isd promotional campaign to: create egmmunity. awareness of: students looking for’ ‘all-time, ” . parts “time. or’ casual employment. “We. ould like - ‘to thank Mayor. Heimut. Giesbrecht for: Week: We had a. mall. display at the Skeena Mail to inform the public of our services andto promote Hire-a-Student: Week: . The big softball game between ‘the, Media ‘All-Stars and: . “was a Success and both fans arid players wére thoroughly. * ehitettained, ' “like ‘the stronger. ‘team, but. Caminission n Impossibt ‘Students; if. you ai are looking for summer jobs, then conti only, mu we have. to judge’ you on. ‘when: you leave i 2 evepresent the emplayers yd sing the presereedi ig. " applicants for them, © ‘Thus, when You'comé downto’ the: » Student’ Employment Centre, “be. as sérious.” ik :Voui approach as syou would be for: rap. acta Hetemelane si jAnterview. When | you a are ‘nat ‘given a ‘referral for a job that:yo "interested In, it is because we have an ‘obligation he the employer: to sehd only our best qualified: carididalas: *.. ifyou haye’ the quallfications that the employer is looking. i “tor, ‘then we give you A referval for an Interview, After we ‘give you your referral, you will be on your own. We jhake |; four referrals for ane job vacancy so‘each Candidate has a: “2 per cent chance. The initial impression you give the . I, vemployer and your presentation at the interview’ are very -imaportant these two factors will. ultimately “Help. the employer decide who will be hired. -You are equal with’ | other applicants for the job,” The job interview, is- the He- ot. “breaker between, you and other applicants. You ahould come down and sée-us for’ tips on. hci be ~ baatdle ‘a job {nterview: The more you know bit’ How ‘to. | pana a ite whe interview, the more confident ahd less. mer Employment Centre. : wets “dan: be’ purchased separa A “fives could be saved by the year a Al. Development of automobile passenger safety sjateins "was pioneered in Sweden: Seat belt use'is now mahadatdry to Rosanne Hamberg or - . recentICBC survey, Drivers top the ‘ist with: ct] pers nt Commission ‘Impossible ‘was ta further: promote and.. look: In:to-see what. I look like." °°..." publicize’ Hite-a-Student Week! - We, would also like to give ae * special thanks to Frank Howai‘d; Skeeria MLA, for. coming “out to the’ game and throwing the. opening ball. ‘The game” - hame as a celebrity, he said. For the first few innings the All-Stars-looked*~.| oy : . on ‘down and register with us, Your registration-cards are thes: our: ployee ate | “inatallation of the eat oa “per cent of vehicle : occupants, used renee more Of 800 severely disabled people currently. receding nos Aault benefits from ICBC, less than five per cent’ were _wearitig seat belts at the time. of the “aeeldent which _ Each year, traffic craches: in B.C. result in’ at lea bt 100 . catastrophie injury clalma amounting to mare ‘than$280,000 _each. In ‘addition ‘to immeasurable pain\ and’ sifterine, these claims alone coat’ more then $25 million annually, adding: a: further $20 to “every motorist's Anew ‘premium, .- to varying degrees - in 28 countries Including’ Canada; te B. Cc. Courts have the power. to impose fines of up td: sino 5, for contravention of the province's seat_belt legislation. . In some cases cab drivers are exempt from: wearing Beat Its while on duty, but according ‘to “B.C. Lavy, thelr. passengers thust be buckled up or face. fines, : ae ~ Research “commissioned. by - ICBC’s: “traffle,-aafety ‘education. department. Andlegtes ‘that ‘only * 16:per. Cenk -of: children under 6-years-qld surveyed were Bedted correctly in properly installed child safety system. At the. present time, B. C. ‘aneat bettJawa do not apply to the under six age- ~. Children. in cars may. be hecairdonis to: ‘Abetr ‘parents health, according to the University of North Carolina. ‘Over a-five ‘year period, researchers found that:.554 collisions “; ‘were directly caused by actions of-an- unrestrained child ‘passenger. These ‘preventable collisions resulted in one - fatality, 572 injuries and.at least $4.1 million in’ total costs, “BC.'s: buckle-up rate has’ moved ” from a2 per cent in -, leet to.56 per gent in 1992, ICBC surveys show that seat belt useis related to. atriving experience. | New and -very experienced drivers ge their’ “ seat belts more than dri re with four or. five: behind to over 20 baby seats and from.five toddler ~ “ihe more n onivers W: years be! “the wheel,’ - : we . Correct. use of seat belts teduces the possibility of ioas - Ajay or death in a traffic crash by ‘Up 1090 per cent). . 2.5: - Blatisties gathered for ICBC show that every one per, cent ‘: inebease in seat belt use will: ‘significantly. reduce deaths “and injuries in traffic crashes and redult ina; community cost saving of $1,35 million... << - Seat belt uge in B.C, averages 56 per cent, according to a tent _ usage. Next came front right seat passengers with 60 per ‘cent, ela they sit,’ women ‘buckle up b 50 per mie. t “agers Srey a were not wearing seat Delta’ according toa \atlouat airy ‘More Canadian children die in automobile aceldesta ee: ~ from any other single cause. Each year 70.children under the age of-five are killed’ and 4,000 ‘injured; while ridiig. in motor vehicles. Medicat experts say’ that 91 ‘percent of" deatha and 78 per cent of injuries’ ‘could be eliminated y) using child restraint systems.’ °. - In'a 50 kph erash, safety expert atate, an unrestrd a 10-pound infant would hit the dashboard with the force pra fall from ‘a three storey building;;: - Peopleinjured in traffic crashes whilé nat ising. seat belts . May have their settlements reduced by the courts o or ICBC in cases where not: buckling up contributes to the severity of their injuries, “Every working Way, ICBC handles about 2; to. etaime and . Pays out anaverage of $2.4 million in costs. : ‘Cousin recognized “TORONTO (CP) ~- Since Brian Mulroney. annotinced his * candidacy for the Progressive Cotservative leadership, his - telephone. has been ringing almoat constantly;: <<: But the telephone in question belongs to: 20-year-old Poronte: lawyer Brian Mulroney, who- happens to: be ‘a " ‘distant cousin of the new Tory leatier, ©: “He said he’s thinking about getting an unlisted. number ‘and sending the bill to his cousin in Ottawa.: