B14 - The Terrace Standard, Wednesday, December 13, 2000

Our 180-day commitment.

Accomplished in 129 days.

< ra c you haven't taken a flight recently you ll be surprised |
at the positive changes since the summer. |

Mate airports, the congestion and long line-ups have

| “a Respons times on our reservations s telephone lines | a
We can now offer you more efficient reservations and

oe 8 of ow on-time departure performatics has improved

we S ri é Thousands of new staff have been trained and are

And the improvements won't stop here.

_ disappeared.

have improved dramatically, and a are NOW v amongst the. . |

_ best in the industry.

check-in services as a result of integrating our computer |

reservations systems.

~ significantly since the summer months.

“making a major contribution to better customer service. eo : ) : ' -

You've got my word on it. Gy &

- Robert Milton
President and CEO
Air Canada