‘Lerrace Service key to course By DOUG SMITH THIRTY-FOUR students have enrolled in and successfully completed the Termace and District Chamber of Com- merce’s Customer Service Training Program (CSTP). The 40-hour training pro- gram began in May of 1994 with the intent of providing basic but thorough customer service information. — The course has since been offered a second time and a third program will be launched this spring. The development of the course and the first two pro- grams were funded by the Canada Employment Centre. Further courses will be opera- ted on a self-sustaining basis. Before the training initiative was launched last year, a sur- vey was conducted among lo- cal businesses asking them to identify priority training areas. From those survey results a curriculum was developed which included the following topics: customer service - an introduction, team building, customer communication, sales, customers and the cul- ture, time management and telephone communication. ‘The course outline provided for:23 -hours..of classroom in- struciion:aind“a*4'7-hour ‘prac- ticum, , Upon successful completion of the CSTP (participants must complete an exam and receive no less than 70%) students are officially certified by the Ter- race and District chamber of Commerce. A program objective was also to see approximately 50% of CSTP students working front line in a customer service role with the remaining 50% Terrace & District ' - Community Services . TDCSS FSE—n i | Proud Chamber |. Member For , 10 Years Member For 7 Years B6 - The Terrace Standard, Wednesday, February 15, 1995 Chamber of Commerce Strength in Numbers of the students currently un- employed, but iooking for work in the customer service industry. The, intention is to see the chainber' maintain an’ ongoing labour pool of graduates and make that list available to prospective employers. To date of the 16 unernployed participants to take the pro- gram 11 haye been employed. Those interested in taking the program should contact the chamber office at 635-2063. Doug Smith is a Terrace- based communications con- sultant and an instructor with the fraining program. SALOM GARBER SHOP h Proud Chamber | Member For 9 Years MANY AND VARIED aspects of customer service are key to the success and development of any business. And helping that along is the Terrace and District Chamber of Commerce through a course introduced last year. That's Elizabeth Evans She's now at Skeena Broadcasters. , a graduate of the course’s first ever offering. Member For il Years & Part of a growing f Terrace. Proud Chamber, Member For 6 Years MT te ree a People important to group success A KEY PART of any organiza- tion are the peaple who not only scrve on its executive but go beyond. That's the case with two cham- ber past presidents, Gerry Martin and Sharon Taylor. Martin is a director at large on the board of the B.C. Chamber of Commerce, the parent organiza- tion to local chambers, And Taylor has contributed by being the representative for north- ‘west chambers of commerce, Continued taining of staff members js also important and with the chamber, that involves manager Bobbie Phillips. Last year she finished a four- year run of management courses at the University of Western Ontario in London, Ontario. Scotiabank & hy, if 1 Proud Chamber Member For Western , Equipment Ltd. Member For Northwest , Real Estate Board -{. Proud Chamber | Member For 7 Years Member For 13 Years Lindsay's Cartage & Storage Helene’s Play & Learn Centre — Member For 17 Years Proud Chamber ; rg Proud Chamber | Member For 11 Years | ath LOCATION z Wightman & ' {Smith Insurance; , Agencies Ltd. Member For 10 Years , , Proud Chamber Member For 17 Years 1 PWG Terrace Builders _ a Dost center Terrace Stock Car i Proud Chamber j Member For 1 Year r t f 1) Royal Bank of Canada Rudon Enterprises Saan Stores Sandman Inn Scottie's Guiding Scotties’ U-Brew Ltd, Seaport Limousine Ltd, - Shames Mountain Ski-‘Corp. Shoppers Drug Mart Sidewalkers a Skeena Belting & Rubber Services Skeena Beverages (1989) Ltd. Skeena Broadcasters A division of Skeena Calluiose Inc (SCI) Skeena Hotel Skeena Malt Skeena Project Services Ltd, Skeena Alvar Fishing Lodge Okanagan Skeena Group Limited. Skeena Sawmills (West Fraser) Skeena Valley Fence Inc. - Skeena Valley Golf & Country Club -” Skeena Wilderness Fishing Charters Lid, Smith Communications -- Spee-Dee Printers Ltd. - Spotless Cleaners oo Steele dim: se “* Steve Cullis Appraisals Ltd, . ~ Strangway, John, CA. aan _ Sun Life Assurance Company of | : Ganada: T.K.C. Business Services ~~ ‘Takhar Trucking Ltd,’ . ee ‘ Tatraca & District Chamberot-. > _° Gommetce ‘Terraca & District Community Services Society Terrace & District Credit Union Terrace Bavarian Inn (1977) Ltd, Terrace Builders Do-it Centre Terrace Chrysler Ltd. Terrace Community Volunteer Bureau & Seniors Information Access - Terrace Co-operative Association Terrace Co-op Home Gentre > “Terrace Home Hardware ~~ Terrace Honda Sales Terrace Interiors Ltd. | >. Terrace Little Theatre Society” Swifly Carline Mufflers (1995) °° : Terrace Paving Ltd. Terrace Public Library Terrace Realty Ltd. : Terrace Recreation Centre ~ Terrace Ragidnal Health Care Society . Terrace Sight and Sound Ltd. Terrace Standard Terrace Steel Works Ltd. Terrace Stock Car Club Terrace Subway Terrace Times Terrace Totem Ford Sales Ltd. Terrace Travel Ltd. _ Tarrace Truck & Diesel Ltd, D.B.A, Terrace Freightliner Terrace Weather Office Terry's Lock & Security .. The Terrace Inn . Thiessen, Ken Thornhill Pub Tilden Rent-a-Car Ltd, Tillicum Twin Theatres _ Tim Hortan’s Time Cleaners Ltd. Tolsec Canada Inc, Toranto Dominion Bank Totem Beverages & Distributors Ltd. Totem Furniture and Appliances Ltd. Totem Press Terrace Ltd, ‘Transport Canada (Airport) ».. Twin River Electric & Heating Ltd. _ Underwriters Adjustment Bureau Ltd. Uniquely Yours _. Universal Dynamics Lid. Vic Froese Trucking Ltd. “W.M.F. Transport Ltd. Warner Bandstra - Western Equipment Ltd. Wightman & Smith insurance Agencies Ltd. * - Wilkinson Business Machine ‘Willams Moving & Storage (B.C.) Ltd. ..- Your Decor - Ziegler Enterprises Ltd,